GoodLife Fitness Wellington Club – Horrible Staff 

I’ve realized that people are unkind and insensitive but I guess I don’t expect it in certain situations. Today was one of those situations. I went to a Goodlife Fitness club to set up my complimentary 3 month membership. This is through their partnership with UHN’s cardiac rehab centre. I completed my 6 month rehab exercise program in January and since the weather is finally above zero, I thought it would be good to start getting out of the house more. I called head office told them about my scheduled time for the membership and assessment. She said it would be set up by Friday when I went in to the club. 

I was running late getting downtown, mainly because I was hungry so quickly prepared something before leaving. In doing so I forgot the letter from my Rehab program manager that I was to provide to set up my gym membership. I then was stuck in traffic and got there late. Parking was also a hassle because the club is right downtown. It was also cold and windy so by the time I got there I wasn’t in the cheeriest mood. The GM comes over and says that she understands that I’m trying to set up the 3 month gift membership but she has no paper trail. I said I was sorry I was running late and forgot it at home. She then kept going on about how she doesn’t know me and she can’t do anything without the paperwork and I’d have to bring it in. I asked if I could fax it and she said yes but I’d still have to come back to sign the forms. Well couldn’t I do that now??? She said without seeing the letter she couldn’t do that. Then what was the point of telling me I could fax the letter if I had to come back anyways?! I explained that coming back downtown was a hassle for me between physiotherapy, appointments and fatigue. I didn’t want to have to come all the way back downtown. It takes up most of the day for me. Most of the hours where I have the energy to do stuff. She had almost a condescending attitude and was completely insensitive! I was almost in tears (not sure why but I was). Maybe it was her being inflexible and so cold. She could have said the same thing with more understanding and sensitivity. She was speaking to me as if I was an idiot and she didn’t care if it was a lot of effort and exertion for me to come all the way back downtown. There was also an undertone of I’m trying to scam a free 3 month membership. 

Now we get to the trainer. I forgot he’s a personal trainer, he has no medical or rehab training. He started asking me questions about what I had been doing and went on to say that my training heart rate was only at 40-60% of my max. Well WTF did he expect?! I just went through aggressive breast cancer treatment!! He then kept asking if the Frozen Shoulder was due to muscle or tendon … neither and I explained it was the capsule around the shoulder. He asked if I was doing acupuncture for it. NO!!! I’m seeing a physiotherapist and getting massages. It’s helping, the range of motion is getting better. Next he asked if I was taking pills for the Lymphedema … What?! NO!!! It’s massage and a compression sleeve that helps with that. If he didn’t know what I was talking about he should have just asked not assumed which made him sound stupid. At some point in the middle of all that I couldn’t hold back anymore, I started crying. At this point I knew why. Having someone tell me I’m training at such a low percentage of my maximum heart rate made me feel like I had accomplished nothing and that I’m still so far from where I was pre-cancer. In reality I had made a lot of progress since last July when I started the exercise program. At that time my training heart rate was even lower!! ASSHOLE! I guess he was just insensitive and clueless but I’m still sensitive and emotional. Not only am I recovering physically but also mentally and emotionally. I’ve always been fairly sensitive to others when they are going through difficult times so it’s hard for me to grasp how in these situations people can be so cold. I think the fact that I look young and healthy makes others even less sensitive. It’s almost as if because they can’t see it they don’t believe it. VERY FRUSTRATING! 

Monday I will be calling head office to tell them about my very unpleasant and upsetting experience. I will also be going to another location to complete the membership enrollment and assessment (which frankly is pointless as these trainers no nothing about my current condition). Hopefully next week’s visit will go better. 

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s